What You Should Know... (FAQs)

Q: What Does Chez Moi mean? 
A: Chez Moi means "My Place" in French.

 
Q: How much time do I need to allow when placing an order? 
A: Please allow a minimum of 72 hours when placing an order. If the truck isn't out the day you need a local order, we can make other arrangements.  Orders are shipped the Monday or Tuesday following the date of your order to help ensure it won't sit over the weekend in a warehouse. Orders placed Tues - Sun will ship the following Monday.  (Shipping charges will apply)  These rules do not apply for major holidays.  Thanksgiving & Christmas orders are usually cutoff one month before the holiday.  Please contact us for a specific date.


Q: Do you have a retail location? 
A: No, Chez Moi does not have a brick and mortar location and is by appointment only. Chez Moi rum cake (various flavors...depends on what they order) is also available by the slice at Cocoa Cinnamon.


Q: Do you make special orders for people with allergies? 
A: We kindly recommend that anyone with food allergies avoid our products. All of our products are made on equipment shared with milk, egg, peanuts and tree nuts. We are able to omit nuts from our products but there is no guarantee in regards to allergies.


Q: Do I have to refrigerate my cake? How long can I leave my cake out? 
A: You may leave your cake out prior to serving as the cake is best served at room temperature. We do recommend leftovers to be refrigerated. The shelf life is 2 weeks refrigerated and two months frozen.  Please wrap the cake well in plastic wrap and add a freezer bag if freezing.
 

Q: Can I find Chez Moi cakes locally? 
A: Yes, they can be found at the following: 

  • Cocoa Cinnamon Durham, NC

Q: Orders and shipping? 
A: In order to avoid boxes sitting in shipping hubs over the weekend, we only ship Monday & Tuesday of each week.  We offer shipping Nationwide by FedEx. No P.O. Boxes. Local delivery is available in the Triangle. Please contact us for this special service fee and to see if it can be accommodated.  We recommend you order well in advance to ensure your delivery will arrive one or two days before your event.

Q: Sustainability? A: In an effort to lessen our environmental impact, we have taken steps to reduce the amount of waste we generate. About 98% of our waste produced during production is either composted or recycled, and all of our packaging and disposable wares can be recycled or composted.

Our cake trays are made from a combination of sustainably managed forests and at least 18% recycled wood fiber content using a totally chlorine free manufacturing process.  They are recyclable and compostable.  Our forks & spoons are a 97% USDA certified biobased product made from renewable Ingeo CPLA (Crystalized Polylactic Acid).  We use a local compost service http://compostnow.org/.